Terms of service

Overview

This website is operated by Susu Luxury. Throughout the site, the terms “we”, “us”, and “our” refer to Susu Luxury.

Susu Luxury offers this website, including all information, tools, and services available from this site, to you, the user, conditioned upon your acceptance of all terms, conditions, policies, and notices stated herein.

Terms of Service

Welcome to Susu Luxury. By accessing our website and/or purchasing from us, you agree to be bound by the following Terms of Service:

You may not reproduce, duplicate, copy, sell, or exploit any portion of our service or content without express written permission.

All information on our website is provided in good faith. We reserve the right to correct errors, inaccuracies, or omissions without prior notice.

By using our website and purchasing from Susu Luxury, you agree to comply with these Terms.

All products are subject to availability and may be discontinued at any time.

Prices are listed in AUD unless otherwise stated and may change without notice.

Once an order is placed, it cannot be modified or cancelled 

Please read them carefully before using our site or placing an order.These Terms apply to all users of the site, including browsers, customers, vendors, and contributors of content.If you do not agree to all the terms If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services.

 

1. General Conditions
We reserve the right to refuse service to anyone for any reason at any time, to the extent permitted by law.You agree not to reproduce, duplicate, copy, sell, resell, or exploit any portion of the service, products, or content without express written permission from Susu Luxury.

 

2. Accuracy of Information

We make every effort to ensure that all information on this website is accurate, complete, and current. However, we do not guarantee that all product descriptions, pricing, or other content is error-free.We reserve the right to correct any errors, inaccuracies, or omissions and to update information at any time without prior notice.

3. Products & Services

All products are subject to availability. We reserve the right to discontinue any product at any time without notice.We have made every effort to display our products as accurately as possible. However, we cannot guarantee that your device’s display of colours and textures will be precise.

We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected.These products or services are subject to return or exchange only in accordance with our Return Policy.

 

4. Pricing & Payments
All prices are listed in AUD unless otherwise stated.

We reserve the right to change prices at any time without notice.

All payments must be received in full before orders are processed and dispatched.

5. Orders & Acceptance

We reserve the right to:

  • Limit or cancel quantities purchased per person or per order
  • Refuse or cancel any order at our discretion
  • Request additional verification before processing an order

Once an order has been placed, it cannot be modified or cancelled unless required by law. A 10 percent restocking fee and applicable third  party fee.

 

6. Shipping, Returns & Refunds

Our Shipping, Returns, and Refund Policies form part of these Terms of Service. By placing an order, you agree to those policies.Please review them carefully before making a purchase 


7. Disclaimer

We do not guarantee specific outcomes from product use.

We are not responsible for misuse, improper care, or unauthorised alterations.

Results may vary depending on personal use, maintenance, and care. We do not guarantee specific outcomes.

We do not guarantee, represent, or warrant that your use of our Service will be uninterrupted, timely, secure, or error-free.We do not warrant that the results that may be obtained from the use of the Service will be accurate or reliable.You expressly agree that your use of, or inability to use, the Service is at your sole risk.

The Service and all products and services delivered to you through the Service are provided “as is” and “as available,” without any representation, warranties, or conditions of any kind, whether express or implied, including implied warranties of merchantability, fitness for a particular purpose, durability, title, and non-infringement.

To the fullest extent permitted by law, Susu Luxury, our directors, officers, employees, affiliates, contractors, suppliers, service providers, and licensors shall not be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including but not limited to lost profits, lost revenue, lost savings, loss of data, or replacement costs, arising from your use of the Service or any products purchased through the Service.

8.  Intellectual Property

All content on this site, including logos, images, text, graphics, and branding, is the property of Susu Luxury and may not be used, copied, or reproduced without written permission.

9.  User Conduct

You agree not to use our site for any unlawful purpose or in a way that violates any laws or regulations.We reserve the right to terminate your access if you engage in prohibited or abusive behaviour.

10.  Limitation of Liability

To the fullest extent permitted by law, Susu Luxury shall not be liable for any indirect, incidental, punitive, or consequential damages arising from your use of our site or products.

 

This includes, but is not limited to:

  • Delivery delays
  • Lost or stolen parcels once marked as delivered
  • Service interruptions
  • Third-party service failures.  

    We may provide you with access to third-party tools over which we neither monitor nor have any control nor input.

    You acknowledge and agree that we provide access to such tools “as is” and “as available,” without any warranties, representations, or conditions of any kind and without any endorsement.

    We shall have no liability whatsoever arising from or relating to your use of optional third-party tools.

    Any use by you of optional tools offered through the site is entirely at your own risk and discretion, and you should ensure that you are familiar with and approve of the terms on which such tools are provided by the relevant third-party provider(s).

    We may also, in the future, offer new services and/or features through the website (including the release of new tools and resources). Such new features and/or services shall also be subject to these Terms.

11. Force Majeure

We are not responsible for delays or failures caused by events beyond our reasonable control, including natural disasters, strikes, courier disruptions, or government restrictions.

12.  Privacy

Your submission of personal information through the store is governed by our Privacy Policy.

At Susu Luxury, we value your privacy and are committed to protecting your personal information.

This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from our website.

Personal Information We Collect

When you visit our site, we automatically collect certain information about your device, including:

  • Web browser type
  • IP address
  • Time zone
  • Cookies installed on your device

When you make or attempt to make a purchase, we collect:

  • Name
  • Billing and shipping address
  • Payment information
  • Email address
  • Phone number

How We Use Your Personal Information

We use your information to:

  • Process and fulfil orders
  • Communicate with you
  • Screen for potential fraud
  • Improve our website and services
  • Provide marketing communications (if opted in)

We may share your personal information with third-party service providers to help us operate our business, including:

  • Payment processors
  • Shipping providers
  • Website hosting platforms
  • Marketing and analytics services

We will never sell your personal data.

Data Retention

We retain your information only as long as necessary to fulfil orders and meet legal obligations.

Your Rights (Australia)

Under Australian privacy law, you have the right to access the personal information we hold about you and to request corrections.

13. Changes to These Terms

We reserve the right to update or replace any part of these Terms at any time. Changes will take effect immediately upon being published on our website.


14. Indemnification

You agree to indemnify, defend, and hold harmless Susu Luxury, including its parent company, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns, and employees, from and against any and all claims, demands, losses, liabilities, damages, costs, and expenses (including reasonable legal fees) arising out of or related to:

  • Your breach of these Terms of Service or any policies incorporated by reference;
  • Your violation of any applicable law or regulation; or
  • Your infringement of any third-party rights.